Skip to content

Returns & Cancellations

RETURNS

If you are not completely satisfied with your purchase, simply return the item(s) to us in their original condition and packaging within 14 days of receipt, ensuring you repackage the returns appropriately to prevent any damage occurring in transit.  Once your goods are accepted back into stock you will be issued with a refund within 7 working days. We are not able to accept returns for earrings or toiletries for hygiene reasons.

 Items bought from the website can also be returned to the store for a refund - please allow up to 7 working days for the money to reach your account. 

 All refunds will be issued in the same form as the original payment.

CANCELLING YOUR ORDER

We will endeavour to get your order sent out to you as soon as possible, therefore please contact us immediately if you wish to cancel your order. You can contact our sales team on 0207 739 2811, however, if your order has already been dispatched we will not be liable for the cost of post and packaging.

MOOCH, NORTHFIELDS & MINI MOOCH

88 & 90 Northfield Avenue, Ealing, W13 9RT

Mon-Sat: 9.30-5.30 | Sun: 10-4

Call: 0208 932 1745 / 0208 840 2579

MOOCH, BARNES

3 Barnes High Street, London, SW13 9LB

Mon-Sat: 9.30-5.30 | Sun: 10-4

Call: 020 3166 3095

MOOCH, PITSHANGER

120 Pitshanger Lane, Ealing, W5 1QP

Mon-Sat: 9.30-5.30 | Sun: 10-4

Call: 0208 997 4432

MOOCH, FULHAM

666 Fulham Road, Fulham, SW6 5RX

Tues-Sat: 9.30-5.30 |

Call: 0207 736 2288