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We aim to post all orders within 1-3 days days (Mon to Friday).
Shipping is charged at a flat rate of £4.50 for each order.
We use 1st Class Royal Mail postal service for the majority of our orders, however, on some occasions when an order is larger than a standard 2 kilo package we may choose to send it 2nd Class Royal mail or use My Hermes Courier Service.
We will use all reasonable endeavours to ensure these times are met, but cannot be held responsible for despatched parcels delayed by third parties, for example due to poor weather conditions
If you do not receive your order within 5-10 working days from the date of despatch, please contact us at hello@mooch-london.com
If your order is returned to us due to several failed delivery attempts, non-collection or an insufficient/incorrect address, we cannot refund any shipping costs. We can not be held responsible if you provide an incorrect address at time of checkout.
Large volume orders may be subject to additional shipping charges. This will be discussed with you prior to your order being dispatched